What is Twilio Agent Connect? Meet the model‑agnostic bridge between your AI agents and real customers

Twilio Agent Connect is a model-agnostic orchestration layer that facilitates the deployment of AI agents into production-ready voice and messaging experiences, seamlessly integrating with Twilio's global network and Conversation Layer. By handling complex aspects of real-time communication such as low-latency streaming, session management, and AI-to-human handoff, it allows developers to focus on the behavior and logic of AI agents rather than intricate coding details. With its self-hosted SDK and compatibility with various AI providers like OpenAI, Azure, Bedrock, and in-house models, Twilio Agent Connect offers flexibility and control over data and models, avoiding vendor lock-in. It supports continuous, context-aware interactions across multiple channels, enabling businesses to create consistent and personalized customer journeys while maintaining sustainable and scalable AI deployments.