Waveform Wins 1st Twilio Netbook Prize for Improving Customer Service. Waveform, an e-commerce storefront specializing in wireless repeaters, has won the first Twilio Netbook contest by implementing a customer service feature that enables customers to place orders over the phone and retrieve their order status via automated call-backs. The judges praised Waveform's implementation of Twilio within its platform, which tackles a challenging use case in improving customer service. With this win, Waveform is now equipped with features such as tracking numbers read slowly for callers to hear and write down, customers' ability to repeat their order information multiple times, and automated email updates on package progress. The company's focus on providing an enhanced customer experience has earned it the top spot in the Twilio Netbook contest, setting a high bar for future submissions.