Twilio Wins Modern Consumer Award for Excellence in Customer Service

Twilio has been recognized with the Modern Consumer Award for Excellence in Customer Service in the Omnichannel Customer Service Platform category, highlighting its role as a leading infrastructure provider for customer engagement in the AI age. Organized by Grupo Padrão, this award is part of the largest edition ever, with over 600 companies participating, and underscores Twilio's position as a benchmark in technology for customer service, engagement, and experience in Brazil. The award process, conducted by CX Brain, stresses the increased competitiveness and diversity of technological solutions, reflecting the evolving nature of customer experience. Twilio's commitment to expanding its ecosystem in Brazil and investing in technologies to enhance customer relationships is emphasized by José Eduardo Ferreira, Vice-President LATAM at Twilio. Recent improvements to Twilio's platform, demonstrated at SIGNAL San Francisco, focus on the agent era, showcasing the company's dedication to advancing CX centered on human relationships while leveraging technology.