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The Hidden Obstacles to B2B Email Deliverability

Blog post from Twilio

Post Details
Company
Date Published
Author
Jose Sucre, Jesse Sumrak
Word Count
1,008
Language
English
Hacker News Points
-
Summary

B2B email deliverability is notably complex due to the stringent security measures employed by enterprise-level filters like Proofpoint, Mimecast, and Microsoft Defender, which scrutinize incoming emails for spam, phishing, and malware. These filters often conduct both initial and post-delivery evaluations, leading to potential asynchronous bounces, where emails initially marked as delivered can be rejected later due to deeper content analysis, updated spam policies, or sender reputation issues. The process is further complicated by factors such as sender reputation, content quality, and sending patterns, which influence whether an email lands in the inbox, is quarantined, or blocked. Despite Twilio SendGrid’s role as a sending provider reporting bounce codes, these codes originate from the recipient's email infrastructure, necessitating a comprehensive understanding of B2B filtering to diagnose and resolve deliverability challenges effectively.