New Toll-Free Verification Policy for Collecting Business Registration Number

Twilio is implementing a change to the Toll-Free verification process, beginning September 30, 2025, by introducing the collection of Business Registration Numbers (BRNs), such as Employer Identification Numbers (EINs), when setting up new verifications. Initially optional, providing a BRN will become mandatory by early 2026, as part of an industry-wide effort to enhance communication security and prevent fraud. This requirement aims to ensure that telecom services remain safe and reliable by excluding bad actors and facilitating the smooth flow of legitimate traffic. Twilio encourages businesses to proactively gather necessary identification numbers to streamline compliance and contribute to a secure telecommunications ecosystem. While the change may seem like an additional task, early adoption is recommended to avoid future disruptions and maintain trusted communication channels.