New Rules in Spain: Don’t Let Your Calls Get Ghosted

Spain has implemented a new telecom regulation which prohibits the use of Spanish mobile numbers for unsolicited marketing or customer service calls, focusing on verifying number ownership to clean up mobile traffic. This regulation impacts calls made using Transit-Caller-ID, as it lacks number verification, increasing the risk of calls being flagged or blocked. While Twilio has not yet made changes, it suggests users switch to Spanish landlines or toll-free numbers to maintain compliance and ensure call delivery. The regulation is part of a larger trend in telecom, emphasizing the need for businesses to adjust their communication strategies to avoid disruptions and future-proof their operations.