Meet the 2026 finalists of our Excellence in Engagement Awards

Twilio's Excellence in Engagement Awards highlight organizations that have innovatively utilized its technologies to enhance customer interactions. The 2026 finalists include All Nippon Airways, which uses Twilio's SMS and SendGrid for reliable communication during flight disruptions; Centerfield, which employs AI-driven solutions to enhance sales acquisition; and Crunch Fitness, which leverages Twilio's platform to improve member engagement. Delivery Hero uses Twilio to streamline its delivery process, while iFood ensures efficient communication within its food delivery ecosystem. Kavak utilizes Twilio to maintain transparent interactions in car sales, and Netflix employs Twilio's messaging capabilities for global account management. Purina integrates Twilio Segment to nurture personalized customer engagements, and Spot Pet Insurance uses Twilio for multi-channel communication. Rivian incorporates Twilio Flex to enhance customer support, and Thumbtack relies on Twilio to connect homeowners with local service providers. These organizations exemplify the transformative potential of Twilio's solutions in creating meaningful and scalable customer experiences.