How to Connect Twilio Programmable Voice With Microsoft Teams

Connecting Twilio Programmable Voice with Microsoft Teams can unlock new interactions between businesses and customers, enabling new sales and support workflows. Integrating both platforms into one message stream allows teams to log onto one platform and receive communication from multiple sources, providing benefits such as triggering actions on specific conditions within Microsoft Teams or sending SMS messages to users through various channels. This integration enables automation, removing manual steps between events, and expands the toolset for increased functionality for users, combining collaboration tools of Microsoft Teams with multichannel communication tools of Twilio.