How to Augment Voice Calls with Twilio Intelligence
Blog post from Twilio
A Twilio tutorial for PHP developers explains how to enhance an existing Conversation Relay voice AI agent with Conversation Intelligence, Conversation Orchestrator, and Conversation Memory to generate post-call summaries, caller sentiment assessments, and script-adherence results. It guides users through configuring Twilio voice capture, a memory store, intelligence rules, and an end-of-conversation webhook, then exposes the local application through ngrok. The application adds a Mezzio POST endpoint that parses Twilio’s JSON webhook, retrieves call timestamps through the Conversations API v2, models the intelligence results with PHP classes, and saves them to a SQLite database using PHP-DB table gateways. The tutorial also covers dependency-injection configuration, database schema creation, Twilio client setup, application startup with required credentials, and testing calls to confirm that stored records contain summaries, sentiment data, and agent-guideline compliance information.
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