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Google’s New Spam Page: Track Your Sender Spam Rate

Blog post from Twilio

Post Details
Company
Date Published
Author
Denis O'Sullivan, Jesse Sumrak
Word Count
517
Language
English
Hacker News Points
-
Summary

Google has introduced a new spam monitoring page aimed at helping email senders track their spam complaint rates, which are crucial for ensuring emails are delivered to inboxes rather than spam folders. The new feature, available through Google Postmaster, allows users to monitor their spam rates on a daily, weekly, and monthly basis, comparing them against Google's recommended threshold of 0.1% and the policy violation level of 0.3%. If a sender's spam rate exceeds 0.3%, they are not eligible for mitigation until they maintain a rate below this level for seven consecutive days. High spam rates can result from various factors, such as sending unsolicited emails or excessive mailing. Google provides resources and troubleshooting guidance for managing spam rates, and Twilio's Professional Services offer expert consultation to help diagnose and address high spam rates.