Home / Companies / Twilio / Blog / Post Details
Content Deep Dive

Google Reaching Out Directly to Senders Regarding Unsubscribes

Blog post from Twilio

Post Details
Company
Date Published
Author
Denis O'Sullivan, Jesse Sumrak
Word Count
515
Language
English
Hacker News Points
-
Summary

Google has initiated direct communication with email senders regarding compliance with unsubscribe requests, following the release of their compliance dashboard in Google Postmaster, which highlighted an upcoming requirement to 'Honor Unsubscribe.' Emails with the subject "[Action Required] Issue with Unsubscribe Requests for your Domain" are being sent from '[email protected]' to the owners of Google Postmaster accounts for domains where unsubscribe requests seem unfulfilled, indicating that recipients continue to receive emails despite opting out. Google emphasizes that honoring unsubscribe requests promptly can enhance email performance and compliance with regulations like the CAN-SPAM Act and GDPR. Senders are encouraged to complete a form included in Google's emails to provide further details about their unsubscribe processes, with professional services available for assistance if needed.