Generative Voices Available for <Say> in Public Beta

Twilio has launched new Generative Voices in public beta for its <Say> feature, utilizing advanced technology from Google's Chirp3-HD and Amazon Polly to create highly human-like, emotionally adaptive synthetic voices. These voices are designed to enhance Conversational AI and Virtual Agents by interpreting text input to adjust prosody, tone, and emotion, thus providing a more engaging and efficient user experience. The integration of Text-to-Speech (TTS) technology aims to transform traditional human-to-human interactions into seamless machine-to-human interactions, benefiting service-based companies by improving efficiency and customer experience. Users can access these voices through the Twilio Console's Text-to-Speech section or by using TwiML <Say> attributes and the Studio <Say> Widget. Twilio's platform allows for easy customization of default voice and language settings, facilitating the development of personalized, automated, and scalable voice interactions without compromising customer experience. The company is committed to continuously evolving its TTS offerings and expanding its voice catalog to maintain its position as a leader in customer engagement technology.