Introducing Generative Custom Operators for Voice Intelligence

Generative Custom Operators for Voice Intelligence are a new feature in Twilio's platform that enables users to create custom operators using natural language instructions, allowing them to define exactly what insights their business needs and unlocking far more value from every conversation. These operators handle sophisticated analysis tasks with high accuracy, providing deeper insights into conversational context, intent, and sentiment. With Generative Custom Operators, contact center admins can automate complex tasks that usually require human oversight, boosting efficiency and unlocking new revenue opportunities. The feature supports guided creation experiences, previewing operator results on real transcripts, and customizable JSON output formats for downstream system consumption.

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