Twilio has introduced Twilio Frontline, a mobile app designed for customer-to-employee engagement, particularly catering to the growing number of deskless workers who spend most of their day interacting with customers remotely. The application aims to provide a seamless and secure experience for employees and customers alike, while addressing concerns around privacy and compliance. Built on top of Twilio's Conversations API, Twilio Frontline offers a multichannel messaging experience, supports automatic inbound routing, and provides features like typing indicators and message templates. The app is designed with employee engagement in mind, ensuring an enjoyable user experience, and can be used by relationship managers via a dedicated phone number or by store employees to serve customers. With its focus on security, compliance, and ease of use, Twilio Frontline aims to support businesses in building strong relationships with their customers across various touchpoints.