For the third year, Twilio is named a Leader in the 2025 ®Gartner Magic Quadrant™ for Communications Platform as a Service

Twilio has been recognized as a Leader in the 2025 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS) for the third consecutive year, highlighting its strong "Ability to Execute." The company excels in various use cases, including Basic Communications, Advanced Voice Communications, and Conversational Customer Experience. Despite the prevalent use of AI for customer engagement, a significant gap remains between company efforts and consumer perceptions of personalization. Twilio addresses this by offering seamless omnichannel engagement and innovative AI-driven solutions to enhance customer interactions. Twilio's platform supports over 335,000 customers worldwide, facilitating a vast number of digital interactions across channels like voice, messaging, and email. New features include RCS Business Messaging, WhatsApp Business Calling, and advanced compliance tools, while its strategic partnership with Microsoft aims to further expand AI capabilities. Additionally, Twilio's solutions help prevent fraud and streamline authentication processes, contributing to significant cost savings for clients like Lime and Kraken. The company's commitment to innovation and customer engagement is further validated by its consistent recognition in the Magic Quadrant.

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