Empowering Partners for the AI Era: Twilio AI Certification Program

Twilio is actively positioning AI at the core of its customer engagement strategy, partnering with industry leaders like Microsoft and OpenAI to create a robust ecosystem centered on AI and data. The Twilio AI Certification Program, launched in March 2025, is a pivotal component of this strategy, aimed at equipping partners with the technical training and delivery frameworks needed to implement AI solutions effectively. This program has recently expanded to include a wider array of partners across various regions, enhancing their capability to deliver significant business outcomes for customers using Twilio's AI innovations, such as ConversationRelay and Conversational Intelligence. By certifying partners, Twilio ensures that they can provide expertise and deployable solutions, thus accelerating customers' AI journeys and maximizing the impact of AI on customer engagement.