Twilio Elastic SIP Trunking Delivers Global PSTN Access for Genesys Cloud

Twilio Elastic SIP Trunking is a global PSTN connectivity solution that provides Genesys Cloud customers with access to 100 countries. The service offers low costs, toll-free numbers in many countries, on-demand services, flexibility and control, and consolidation of communications services. It is a field-proven solution that has been successfully deployed by multiple Genesys customer organizations. By using Twilio Elastic SIP Trunking, Genesys Cloud customers can reduce usage costs, extend their local customer experience, and improve contact center agility. The service is verified for interoperability with Genesys Cloud and listed on the Genesys AppFoundry. It provides a range of benefits, including improved customer experience, cost savings, and flexibility in assigning services to numbers and controlling call routing.

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