Twilio recognized as a Leader in the new 2023 Gartner Magic Quadrant for Communications Platform as a Service

Twilio has been recognized as a Leader in the 2023 Gartner Magic Quadrant for Communications Platform as a Service (CPaaS), reflecting its strong showing across various categories. The CPaaS platform, which spans messaging, voice, video, AI/ML features, security, integrations, and more, plays a pivotal role in helping businesses transcend borders, work efficiently, deliver trusted communications, and connect seamlessly. Twilio's strengths include enterprise-grade reliability and scalability, unrivaled global connectivity and network quality, flexible APIs, and integration with CustomerAI technology, which facilitates the collection of communication data to unlock predictive artificial intelligence capabilities. The platform also features Verify Fraud Guard to manage communication fraud and a strong stance on compliance, ensuring businesses can operate within verified ecosystems. Twilio's CPaaS powers omnichannel customer experiences by combining customer communications with data, unlocking personalized experiences through its Customer Engagement Platform and Twilio Engage. With this recognition, Twilio is well-positioned to continue revolutionizing customer experiences and harnessing the capabilities of its CPaaS platform.