Checking it twice: How to spot a fake in your inbox and stay safe this holiday season

As the holiday season approaches, the increase in digital communication presents more opportunities for email-based fraud, particularly targeting Twilio and SendGrid customers. Scammers are employing tactics such as fake sender addresses, copied branding, and lookalike websites to conduct phishing attacks. These fraudulent emails often use urgent or threatening language to trick recipients into providing sensitive information. Twilio advises users to verify email authenticity by checking sender details and warns that it will never request passwords, 2FA codes, API keys, or payments via unsecured methods. In case of a suspected phishing incident, users are encouraged to immediately secure their accounts by changing passwords, rotating API keys, and setting up Two-Factor Authentication (2FA). Twilio also suggests monitoring account activity for unauthorized changes and reaching out to their support for assistance if needed.