Career Journeys @ Twilio: Fueling Growth With Learning

Justin Kitagawa's career journey at Twilio showcases his commitment to continuous growth and adaptability in leadership roles. After a successful stint in an infrastructure-as-a-service company, Justin joined Twilio in 2014 as an engineering manager, despite initially aiming for a director-level position. His diverse experience helped him quickly adapt and contribute to Twilio's platform services team, where he implemented standardized processes to enhance efficiency. Within a year, he advanced to the director level, managing multiple R&D teams and later taking on a senior director role. Justin's strategic vision led to the co-founding of Twilio's Product Platform, aimed at stabilizing core services and addressing resource allocation challenges. His efforts in building operational excellence and fostering leadership within his teams eventually earned him the position of vice president. Justin emphasizes the importance of developing future leaders, advocating for a culture of learning and succession planning at Twilio.