Build Automations for Utilities from Call Insights with Voice Intelligence

Twilio has launched Voice Intelligence, an AI-powered language analysis tool that transforms voice call data into actionable insights. The tool automatically transcribes, analyzes, and extracts insights from voice conversations, turning previously inaccessible call data into a goldmine of customer intelligence. By combining pre-built and custom Language Operators, businesses can create automated workflows that improve customer service by detecting key phrases, classifying calls, and understanding customers better to deliver personalized, efficient experiences at scale.