Brilliant Builds: Building for Seamlessness

Twilio’s “Brilliant Builds” series explores practical enterprise AI applications across the customer journey, with Episode 3 focused on omnichannel orchestration and seamless customer support experiences. Featuring AI strategy lecturer and AI Caramba! CEO Matthew Blakemore, the episode discusses how businesses can connect channels such as SMS, voice, RCS, and WhatsApp while preserving conversation context so customers do not have to repeatedly explain their issues. Blakemore brings experience in AI standards, EU AI policy, and enterprise AI implementation, including contributions to the EU AI Office’s General-Purpose AI Code of Practice and the ISO/IEC AI Data Lifecycle Standard. The page also links to related Brilliant Builds episodes and Twilio resources including developer documentation, educational materials, and its developer community hub.

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