Behind the Builder: Cesar Hernandez, Manager, Personalized Support

Cesar Hernandez, a manager on Twilio's Personalized Support team, shares his journey and experiences in the company, highlighting the impact of curiosity and connections that led him to Twilio. He emphasizes his role in building a high-touch, high-ownership team that collaborates closely with various departments to provide strategic, personalized support to Twilio's customers, ensuring their business outcomes are met. Hernandez reflects on the importance of empathy, purpose, and teamwork, drawing from his leadership in the Escalations and Engagement team and his involvement in community service in Bogotá. He values remote work for the balance it provides and credits mentorship and opportunities like the Support Ops Managers Offsite for pushing him outside his comfort zone. Hernandez also discusses his alignment with Twilio's "We Are Positrons" value, focusing on empowering and supporting others to create a positive impact. He appreciates Twilio's Global Co-Working Program for enhancing team cohesion and cross-functional collaboration, making the company a dynamic and supportive workplace.