The tutorial demonstrates how to automate call center management using Go and Twilio's TaskRouter. It covers setting up a workspace, configuring workers, creating task queues, defining workflows, handling incoming calls, redirecting missed calls to voicemail, updating worker availability via SMS commands, and testing the application. The process involves initializing the Twilio configuration, defining HTTP routes, and starting the server. The tutorial provides a foundation for building a call management system with Go and Twilio TaskRouter, with potential enhancements including event logging, missed call management, and integrating with databases or advanced reporting tools.