And the Annual Engagement Excellence Award goes to...

The inaugural LATAM Twilio Excellence in Engagement Awards celebrated organizations leveraging Twilio's digital solutions to enhance customer engagement and personalization. Mercado Livre was recognized for its communication excellence, integrating Twilio's Programmable Voice with its CRM to streamline customer service processes, while DASA excelled in optimization by using Twilio Flex and WhatsApp Business API to handle vast call and text volumes efficiently. Creditas, a leader in financial services, was awarded for its exemplary use of data, utilizing Twilio Segment to create real-time customer profiles that improved conversion rates and personalized interactions. QuintoAndar stood out in the engagement category by employing Twilio's customizable platform to simplify property rental processes, offering a connected and personalized customer experience. These companies, through their innovative use of Twilio's technologies, demonstrated significant advancements in customer satisfaction and operational efficiency, which were highlighted at the SIGNAL São Paulo conference.