AI-Powered Compliance Toolkit for SMS Regulations

Compliance Toolkit, developed by Twilio, is an AI-powered solution designed to help businesses navigate the complexities of SMS compliance, particularly in relation to the U.S. Telephone Consumer Protection Act (TCPA) and state-specific regulations. It offers proactive compliance checks by automatically evaluating SMS messages in real-time to detect potential regulatory violations, such as quiet hours, opt-outs, and reassigned numbers, thereby preventing non-compliant messages from being sent. The toolkit provides flexible customization options, allowing businesses to manage consent, categorize messages, and adjust quiet hour parameters. As a part of Twilio's commitment to enhancing user experience, the toolkit aims to reduce the regulatory burden on businesses, enabling them to focus on fostering customer relationships while mitigating risks associated with non-compliance, such as substantial fines and legal actions. Currently in Public Beta, the toolkit is available for SMS communications in English and Spanish within the U.S., with plans to expand to additional countries and channels.