Company
Date Published
Author
Maureen Jann
Word count
1238
Language
English
Hacker News points
None

Summary

In the financial services industry, protecting customer data is critical to building trust and ensuring a positive customer experience. The rise of cyber threats has increased the importance of account security and compliance, with financial organizations facing significant fines for non-compliance. To bolster trust and reduce friction, financial institutions must prioritize data protection and comply with regulations, leveraging preventative security measures, partnering with vendors, and integrating secure communication channels. A frictionless customer experience is essential, with elements including easy onboarding, seamless logins, secure transactions, and simple account management. By prioritizing account security and compliance, financial organizations can build trust, reduce the risk of data breaches, and improve customer satisfaction. The cost of non-compliance is significant, with fines totaling $1.8 billion for well-known banks and brokerages in 2022 alone.