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Synergy Fusion, a Cloud Contact Center Built on Twilio Flex

Blog post from Twilio

Post Details
Company
Date Published
Author
Justin Pirie
Word Count
561
Company Posts That Month
52
Language
English
Hacker News Points
-
Post removed?
No
Summary

Synergy Fusion, a fully customizable omnichannel cloud contact center powered by Twilio Flex, has been introduced by Synergy Enterprise Solutions to help businesses streamline customer service and communications. The solution is built on the programmable platform of Twilio Flex, allowing developers to easily create, change or extend any part of the solution without having to build the entire tech stack from scratch. With Twilio Flex, organizations like Synergy can craft new business models and paths to market as they transition from on-premises based contact centers to the cloud. The platform provides a unique opportunity for businesses to develop new customer service software products without having to build the entire tech stack from the ground up. Synergy Fusion offers features such as secure payments, geolocation-based caller location services, and deployment in minutes with minimal configuration required. It is considered the single best platform for building contact centers that solve customer needs.

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