Bring Twilio Studio and Programmable Voice into your Genesys Cloud Account

To connect Twilio Programmable Voice and Twilio Studio to a Genesys Cloud environment using Genesys's BYOC configuration, users need to create a SIP domain in Twilio, set up access controls, and configure a BYOC trunk in Genesys Cloud. They then need to create an outbound path by utilizing a Twilio Function that converts the SIP URI to a formatted phone number, and a call flow in Studio that plays a message to an incoming caller before passing it off to Genesys Cloud. The connection is tested by making a phone call to the Twilio phone number, which should route the call through the Studio Flow and then to Genesys Cloud. With this setup, users can utilize Twilio's capabilities, such as Functions and Voice Insights, within their Genesys Cloud environment.

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