Strategies for Migrating an Existing Contact Center to Twilio Flex

Twilio Flex offers an incremental approach to migrating existing contact centers by allowing businesses to build bridges between systems, starting with specific channels or call types. This gradual approach helps minimize risks and preserves investments in on-premise systems. By segmenting departments for migration based on legacy asset depreciation and new features requirements, businesses can effectively migrate their contact centers to Twilio Flex while maintaining customer experience and minimizing disruption.