The SIGNAL conference kicked off with a bang, welcoming over 3,000 attendees to Bill Graham Civic Center in San Francisco. The day's keynote emphasized the Great Communications Renaissance, driven by technology and disruptors, which is transforming human life. CEO Jeff Lawson stressed that the future belongs to everyone, including developers who can build a better world. Twilio made commitments to diversity, such as a 50% female workforce globally and underrepresented populations in its US workforce. The company also launched Hatch and Twilio Quest initiatives to support underrepresented persons in software engineering and learning APIs in an enjoyable way. Customers shared their experiences transforming customer experience, including Domino's and Deliveroo. New product announcements included Twilio Flex, a contact center that deploys in minutes; <Pay>, a PCI-certified payment solution; and Autopilot, a conversational AI platform with natural language understanding and omnichannel capabilities.