Company
Date Published
Author
Becky Teper
Word count
981
Language
English
Hacker News points
None

Summary

Scaling your messaging strategy on the WhatsApp Business Platform requires careful management of templates, opt-ins, and conversational messaging best practices. To maintain compliance with opt-in requirements, businesses must ensure that customers understand what types of messages they are planning to receive and provide clear opt-in options. WhatsApp's Content API can help streamline template creation and distribution across channels, while Twilio's Messaging Services offers advanced features such as customizable keywords for opt-in and opt-out. By leveraging these tools and best practices, businesses can drive conversational messaging use cases that increase engagement, conversions, and revenue, ultimately scaling their messaging strategy to reach more customers.