DaVinci is a cloud native offering that allows companies to combine the capabilities of Salesforce and Twilio Flex into their contact center vision, streamlining the customer experience and maximizing operational efficiency. DaVinci integrates with Twilio Flex in two ways, providing an embedded user interface for agents and consolidated reporting through Salesforce Omni-Channel Reporting. The platform coordinates separate work streams, allowing TaskRouter to be the single routing platform, and enables businesses to view their work streams through a consolidated reporting mechanism, enabling them to measure the effectiveness of their strategy. By integrating Twilio Flex with Salesforce, businesses can create a pure blended agent experience, where agents receive all interactions in a seamless and intuitive way, while also providing real-time visibility into agent workload and performance metrics.