The text discusses how NGOs, non-profits, and organizations are leveraging digital engagement and Twilio products to support Ukrainian refugees fleeing the war. These solutions include building innovative communication platforms for trusted news organizations, chatbots to direct displaced people to resources, telemedicine services to provide medical care, and safety and crisis hotlines to protect people in need. The text also highlights the importance of providing equitable access to information and support, particularly in regions where language barriers are a significant challenge. Additionally, it notes that digital communications can help extend the helping hands of volunteers and staff on the ground during times of crisis.