Jim McGeever, the former COO of Netsuite, has joined Twilio’s Board of Directors, bringing his expertise in cloud-based financials/ERP software suites to the company. The addition of Jim's experience and leadership skills is seen as a significant boost for Twilio, with CEO Jeff Lawson praising his track record at NetSuite. McGeever was instrumental in growing Netsuite and expanding its business into multiple countries before taking on the role of COO. He expressed enthusiasm for the culture at Twilio during an interview, recalling a memorable project meeting where he witnessed genuine enthusiasm from the engineering team.