Jen Aprahamian is a Technical Program Manager at Netflix who has risen through the ranks from winning fax machines signed by Jeff Ilan at SIGNAL 2017 to presenting Flex during the keynote last year. She emphasizes the importance of communications in her career and personal life, citing its ability to stay connected with people and get work done. Jen loves Ginger, a personal coaching app that provides support via in-app messaging. She has attended SIGNAL three times and looks forward to this year's event, where she plans to connect with fellow Twilio Champions and customers. Jen is part of the Twilio Champions Program, which recognizes developers who inspire and equip their communities using Twilio.