Twilio has been named a Leader in the 2023-24 Omdia CPaaS Universe, ranking highest amongst 10 vendors in both "Strategy and Execution" and "Solution Capability". This recognition highlights Twilio's ability to adapt and innovate in the rapidly changing CPaaS market. With its comprehensive Customer Engagement Platform, Twilio provides businesses with a modern customer data foundation to deliver precise, personalized communications at the right time. The company's evolution into a cloud contact center (Flex), customer data platform (Segment), and growth platform (Engage) has positioned it as a leader in the CPaaS industry, with strong predictive AI capabilities and innovations in GenAI and ML. Twilio's CDP capabilities are also significant, providing a unified view of customers across different channels and touchpoints, and facilitating the use of AI, GenAI, and ML to optimize communication workflows and automate tasks.