A well-structured Interactive Voice Response (IVR) script is crucial in enhancing customer service and satisfaction, providing a tailored and efficient experience while reflecting the unique identity of a business. To create an effective IVR script, businesses should define their objectives, simplify navigation, align with their brand's voice, and continuously refine it based on customer feedback and data. Examples of IVR scripts cover common customer queries such as appointment scheduling, account and billing information, technical support, call transfer, call back, and after-hours support. Best practices for writing IVR scripts include keeping them simple, user-friendly, implementing A/B testing, offering an exit option to speak with a live agent, and modernizing the system to personalize interactions. By investing in creating and maintaining efficient IVR scripts, businesses can save time and resources while boosting customer satisfaction and retention.