This Laravel sample application demonstrates the implementation of a call center experience using Twilio's IVR capabilities. The application allows stranded aliens to call an agent and receive instructions on how to get off Earth safely, while also providing a screening process for the agents to interact with the calls. The system includes features such as call routing, voicemail recording, and transcription, as well as displaying recordings for each agent. The application uses Laravel and Twilio's PHP library to build this interactive voice response (IVR) system.