IVR Reporting using Studio and Flex Insights

Flex Insights, a reporting solution for Twilio's TaskRouter, does not report on calls that are abandoned or resolved in the IVR by default. To track these calls and create reports from Studio, a dummy task is created for them, routed through TaskRouter, and updated with attributes to pass data into Flex Insights. A simple Studio flow creates this dummy task, while another workflow ensures no one can pick up the task. Three functions are created: `create-ivr-reporting-task.js`, `update-ivr-reporting-task.js`, and `delete-ivr-reporting-task.js`, which handle creating, updating, and deleting the tasks respectively. These functions use Twilio's TaskRouter API to create, update, and delete tasks. The solution also includes a sample report in Flex Insights with attributes such as Segment, Date, Time, Conversation Attribute 1, Abandoned Phase, and Kind.

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