The author, Zoe Baumgartner, is a corporate communications intern who joined Twilio's Analyst Relations team despite having no prior experience in the tech industry. She was initially unsure about the role and its responsibilities but quickly learned through various means, including informational interviews with team members and attending industry events. Through her work on projects such as an AR101 eBook and a quarterly newsletter, Zoe gained hands-on experience and developed her communication skills. Her internship has been a valuable learning experience, providing her with clarity on what she wants to do next in her career and equipping her with resources to maximize her professional connections and abilities.