Accenture surveyed 25,000 global consumers who felt that companies are not responding fast enough to their changing needs, highlighting the importance of finding out what these needs are and using data insights to build a stronger customer service strategy. Customer interactions hold valuable information from preferences to satisfaction levels, which can be analyzed using AI voice intelligence to deliver personalized services tailored to customers' wants. Twilio's communication tools help analyze interactions, identify key trends, and provide actionable data insights that enable businesses to solve queries faster and maximize customer satisfaction. The use of modern interactive voice response (IVR) technology allows customers to accomplish entire tasks on their own, while phone polls and surveys can unveil customer likes, interests, and demographics in real-time. Twilio Voice provides the tools needed to build bespoke voice experiences that meet and exceed customer expectations.