Puzzel WFM Integration Designed for Twilio Flex

Puzzel WFM Integration Designed for Twilio Flex aims to optimize resource allocation and scheduling in contact centers by providing automated forecasting, scheduling, and adherence monitoring tools. The solution is designed to increase agent retention, reduce administrative overheads, and improve productivity. It can be self-service and set up in just a couple of days, allowing customers to deploy a workforce management solution quickly. The integration provides real-time insights into agent performance, enabling managers to coach agents more effectively and empower them to solve complex customer issues.