Enable Customers to Skip Hold Times with VHT’s Mindful Callback for Twilio Flex

VHT's Mindful Callback technology allows customers to skip hold times when calling customer service by offering an automated callback option. This integration works as a natural extension of Twilio Flex contact center, enabling virtual queueing during high volume periods and automating callbacks. The solution is cloud-based and available for customers of all sizes with contact centers around the globe. It can be integrated natively into Twilio Flex to enable agents to interact directly through their desktop without switching tabs.

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