Twilio Flex customers can now integrate Veridas Voice Biometric Authentication to authenticate customers in seconds through natural conversation, reducing call time and simplifying the customer experience. This integration optimizes the agent and consumer experience while providing cost savings and improved security. The technology has been validated by the National Institute of Standards and Technology and is being used by over 100 customers across various industries, including Financial Services, Telecommunications, Mobility, and the Public Sector. With this integration, Twilio Flex provides a seamless authentication experience regardless of the language, enabling businesses to enable new services that were previously unthinkable.