Twilio Flex: Updates from SIGNAL 2021

Twilio Flex, a digital contact center platform, announced updates during its annual conference, SIGNAL 2021. The company introduced Flex One, a single API that enables any digital channel for customer engagement in one place. It also released Flex UI 2.0, which is more accessible to people with disabilities and built on Twilio's design system, PASTE. Additionally, the company announced Flextensions, pre-built partner plugins for faster Flex deployments. Twilio showcased several customer success stories during SIGNAL, highlighting how companies like Allianz Direct, Norwegian Refugee Council, and Lyft use Flex to support their unique business needs.