Fancy Hands is a platform that provides personal assistants for individuals, allowing them to outsource tasks such as booking hotels or grabbing last-minute groceries without the hassle of hiring a full-time assistant. The service uses Twilio to facilitate communication between users and their assigned assistants, enabling features like scheduling updates, conference calls, and call recordings. By leveraging this technology, Fancy Hands aims to expand its mobile availability and form new partnerships with companies that can enhance the personal assistant experience.