Communicate with Customers Before they Make a Purchase

Twilio Flex now provides native integrations for Google’s Business Messages and Facebook Messenger, allowing customers to configure these channels directly from the Twilio Flex Console with zero code setup, enabling a seamless customer communication strategy. Customers can engage with businesses on Google Search results, Facebook Ads or Pages, and through Facebook Messenger, providing an omnichannel experience that complements each other for consistent value during every interaction. The integration simplifies the addition of these channels by allowing admins to configure settings such as channel address setup and Studio and TaskRouter routing in Twilio Console.

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