The COVID-19 pandemic has accelerated the shift towards digital communication strategies in civic engagement organizations, enabling them to empower voters with new and innovative ways to engage in their democracy. Organizations like DoSomething.org and Democracy Works are using digital communications across the voter experience, helping people to participate in their democracy and make their voices heard. Digital communications have been shown to be critical in ensuring integrity in a participatory democracy, with higher voter turnout reflecting the success of organizations in driving more socially active and civic-minded populations. The use of digital communication channels has also led to a large spike in actual inbound SMS volume against forecasted values, with voters engaging with digital communications far more often than expected during election week. Organizations like VoteAmerica are using Twilio's platform to increase voter registration and educate people on mail-in voting processes, driving new forms of citizen participation and supporting the goal of increasing civic engagement.