Twilio Studio is being used to create an IVR that can adapt its hours based on public holidays, business downtime or other exceptions by utilizing the Google Places API. This allows for a more dynamic and personalized experience for customers when they call in. The solution uses Twilio Functions with Twilio Studio to look up a spreadsheet or database and apply logic to decide if the business is currently open. A serverless function is used to make a request to the Google Places API, which returns data on the business's opening hours. This data can then be used within a Twilio Studio Flow to direct customers online, provide self-service options, send them to voicemail or ask them to call back at a different time. The solution requires a Twilio account, basic knowledge of Typescript, and a Google Cloud Platform account with the Google Places API enabled.